SERVICE INFORMATION
Ticket Wapas prototypes the missing remote path for a reserved PRS counter ticket: confirm the ticket and final cancellation, prove ownership, request an authorised ticket-record surrender and receive a trackable refund receipt.
WHO THIS IS FOR
The remote-refund journey is designed for a reserved PRS paper ticket with a 10-digit PNR when Railways has finally cancelled the train.
Issued for a specific train and journey. The booking mobile is retrieved from the simulated PRS record after the PNR matches—it is not read from the ticket photo.
An unreserved ticket can cover a route or time window and may not identify one train or booking mobile. Ticket Wapas routes it to an authorised UTS check instead of promising a PRS refund.
END-TO-END PROCESS
AI fills only visible ticket fields. The citizen corrects them; AI never decides the refund.
A production service would check the PRS ticket and the final cancellation or later restoration event.
The booking mobile and fresh possession proof are checked before one authorised PRS status update is requested.
The original payment source is preferred. Cash tickets use a separately checked destination, and retries return the same receipt.
BEFORE A REFUND STARTS
PNR, train number and journey date match an authorised reserved-ticket record.
A pending or restored cancellation cannot create a premature refund.
The booking mobile comes from PRS; a photo only supports present possession.
One ticket, journey and final cancellation event return one persistent receipt.
Original payment is preferred; a cash-ticket destination needs a separate name check.
WHAT IS REAL AND WHAT IS PROPOSED
Current published procedures still require the original journey ticket at a PRS counter. Ticket Wapas proposes that an authorised PRS record change—not the image—would replace that physical handover and block a second refund. The prototype simulates this transaction and issues a persistent receipt.
Approved PRS write access, a final cancellation-event contract, Railway policy for remote surrender, booking-mobile recovery, regulated payout integration, audit logs and an assisted dispute route. No live Railway integration is used here.
OFFICIAL INFORMATION
These links explain the scale, ticket types and current refund process. Last reviewed 7 September 2026.